Ac69 Terms & Conditions – What You Need to Know Before Joining

1 General Rules & Applicability

These Terms & Conditions apply to the ac69 (ac69.app) platform and all its services. "Platform" refers to ac69's website, mobile application, and any related services. "Member" refers to any registered user.

Ac69 reserves the right to change, amend, or update these Terms & Conditions at any time. Members will be notified before changes take effect. Continued use of the platform after any update constitutes acceptance of the revised terms.

• These Terms & Conditions are published in both English and Bengali. In the event of any dispute, the English version shall prevail.
• Ac69 services are strictly for personal entertainment and may not be used for any commercial purpose.
• Accessing ac69 from countries or regions where online gaming is legally prohibited constitutes a violation of these terms.
• Ac69 reserves the right to suspend services in specific markets or regions at any time without notice.

2 Account Registration & Verification

Users must be at least 18 years old to register with ac69. All information provided during registration must be accurate, complete, and up to date. Accounts created with false information may be closed at any time and balances may be forfeited.

Each person is permitted to operate only one account. If multiple accounts are detected under the same individual, all of them will be closed. The same device, IP address, or payment method may not be used across multiple accounts.

• A valid mobile number and email address must be provided at registration.
• A national ID card or passport may be required for KYC (Know Your Customer) verification.
• If identity verification is not completed before a withdrawal request, payment may be put on hold.
• It is the member's responsibility to keep their password and login credentials strictly confidential.
• If you suspect unauthorized access to your account, contact the support team immediately.

3 Payments, Deposits & Withdrawals

Ac69 supports Bangladesh's most popular mobile banking methods – Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 200 and the minimum withdrawal is BDT 500. The maximum daily withdrawal limit is BDT 50,000.

All transactions are processed in BDT. Deposits are generally credited instantly. Withdrawals typically take between 5 and 30 minutes to process. Withdrawals are normally made through the same method used for the original deposit.

• Account verification (KYC) must be completed before making a withdrawal.
• If you request a withdrawal while a bonus is still active, the bonus will be cancelled.
• Ac69 reserves the right to temporarily hold any unusual or suspicious transactions.
• Third-party payment methods are not permitted – all transactions must be made from your own account.
• Ac69 reserves the right to suspend payments and launch an investigation if fraudulent activity is suspected.

4 Terms & Conditions for Bonuses and Promotions

All bonuses and promotional offers on ac69 are subject to specific terms. Each bonus carries a wagering requirement that must be met before the bonus balance can be withdrawn. Wagering requirements are generally 10 to 30 times the bonus amount.

Welcome bonuses, reload bonuses, and cashback offers each carry their own separate terms. Players are encouraged to review the full terms on the relevant promotion page before claiming any bonus. ac69 reserves the right to modify or withdraw any bonus offer at any time.

• A member may not claim the same promotion more than once.
• Bets placed using bonus balance may or may not count toward turnover requirements, depending on the game type and match type.
• Promotional offers are available exclusively to members who are properly registered and verified.
• If bonus abuse or fraudulent use is detected, the bonus and any associated winnings will be confiscated.
• Bonus validity is typically 7 to 30 days. Once expired, the bonus will be automatically forfeited.

5 Betting Rules & Gaming Policy

Separate rules apply to Sports Betting, Live Casino, slots, fish games, and e-sports betting on ac69. Each game category has its own minimum and maximum bet limits. Once a bet is accepted, it cannot be modified or cancelled.

All game outcomes on ac69 are determined by RNG (Random Number Generator) technology, certified by an independent third party. Sports Betting results are sourced from internationally recognized providers. In the event of a technical issue or power outage that disrupts gameplay, the decision of ac69 management will be final.

• The use of any external software or bots while betting is strictly prohibited.
• Attempting to exploit game vulnerabilities for an unfair advantage will result in account closure.
• Match-fixing and the use of insider information in Sports Betting are strictly prohibited.
• Ac69 may decline to accept a bet if the odds change during live betting.
• Ac69 reserves the right to correct any erroneous odds or payments resulting from a system error.

6 Responsible Gaming Policy

Ac69 takes responsible gaming very seriously. We believe gaming should be enjoyed purely for entertainment. If you feel gaming is having a negative impact on your life, please reach out to our support team.

Ac69 provides every member with the following tools, which can be activated at any time from account settings. These features are completely free and take effect immediately.

• Daily Deposit Limit: Set a limit on how much you deposit each day.
• Session Time Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a temporary break from your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Lock your account for 6 months to 5 years for an extended break.
• Bet History: View your full gaming history and transaction records at any time.

Ac69 is strictly for users aged 18 and above. Parents and guardians are encouraged to use parental control software to prevent minors from accessing the platform.

7 Privacy & Personal Data Protection

Ac69 takes user privacy very seriously. Information provided at registration is used solely for identity verification, payment processing, and customer support. Personal data is never sold or shared with third parties.

Ac69's full privacy policy is published separately on a page Privacy Policy found on that page. Members are encouraged to read it carefully as well.

• Ac69 uses internationally recognized encryption technology to protect your personal data.
• Information may be disclosed when required by law or court order.
• Members may request to update or delete their personal information.
• Full details on our cookies policy are available on the Privacy Policy page.

8 Account Suspension & Closure Policy

Ac69 reserves the right to temporarily suspend or permanently close an account without prior notice under the following circumstances.

• Violating any provision of these Terms & Conditions.
• Registering with false or misleading information.
• Involvement in money laundering or fraudulent activity.
• Operating multiple accounts.
• Exploiting bonus offers or taking advantage of system vulnerabilities.
• Threatening or harassing other members or ac69 staff.

Upon account closure, any valid balance (with no active bonuses or disputes) will be returned to the member. Members may also request to close their account at any time by contacting the support team.

9 Dispute Resolution Process

For any dispute or complaint, please first contact ac69's support team via live chat or email. The support team typically works to resolve issues within 24 hours. If you are not satisfied with the resolution, the matter can be escalated to senior management.

• Complaints must be submitted within 30 days of the incident. Claims made after this period may not be accepted.
• During any dispute, the decision made by ac69 management shall be considered final.
• All transactions and gaming logs are recorded and will be used in the event of a dispute.

10 Terms Update & Amendment Policy

Ac69 reserves the right to partially or fully update these Terms & Conditions at any time. Members will be notified of significant changes via their registered email or mobile number. The effective date of any update will be shown at the top of the page under the "Last Updated" section.

Continued use of the platform after updated terms are published will be considered automatic acceptance of the new terms. We recommend checking this page regularly.